All true but the hidden agenda may well be to maintain and enlarge the execs / sales managers / supervisor’s  means to get another job in the industry.  After all if they are not “experienced”  “familiar “  with the alphabet soup of the day their days of promotion to another or better or escape hatch job – while the going is not too bad – are somewhat limited.   “Are you experienced with  gobbledygook number x 2009 …..No then come back and see us when you are.”   Guess which exec or employee pushes for that new computer program / management tool /  monitoring program ?

The most amazing part is that once in place , after all the preparation and high priced staff in place to lecture willing or captive employees on the merits of the program , that upper management , supervisors and bosses are totally inept at any simple comprehension of  the basis of the whole program and its concepts.

For example on the plane , with plenty of scotch , they may glance over an add in a magazine ( which they borrow off the plane , after all they paid a business class fare) , which states that the “phone is the most underutilized tool of most employees – let your fingers do the walking…” .  One may well ask what about the internet and the mouse in this day and age of the year of 2009.   At meetings , in interviews and on meetings in the field ( as an observer only there to help) , the exec/  supervisor boss may well spout this phrase incessantly .  However at the same time he may well admonish staff for using the phone too much.

Its not a case simply of trying to cause trouble and prove whose boss , of incompetence or even stupidity.  People go back to what they “grew up under “  and what they know.  Alcoholics or children of alcoholics and dysfunctional homes often go right back to the same behavior they knew and grew up under .   Why – they know it works , its rock solid and after all it feels “best”.

In the same way and manner most managers no what the program is , or what the new flavor is – which has been bought or cost a fair amount of money of resources to purchase and implement will always go back to “more of the same “.   Count on it.  Its a truism of life.  Get with the program.

Fire Your mean and incompetent boss

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Janet blissfully ignored the sales pitch. Indeed she used her own , instead of the canned sales pitch. Indeed her introduction ( intro) of most calls was to ask the caller who answered the telephone. “How are you ? How Are you doing ?” The person who answered the phone would genuinely believe that the caller knew them personally and in corrolary could never be a telemarketer to ignore or deny a conversation.

As a result Janet had the best numbers on the planet , or at least on the sales floor. Marketing and sales decided that it was best to leave a good thing alone . They took all credit for the high sales. Janet was able to have her cake, not give into her boss and still know that he was an idiot who was wrong , yet again.

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