The online internet auction seller eBay can well serve as a case in point
eBay seems to go out of its way to prove “Who is Boss !” regardless of any of the consequences to its sales , customer relationships and ultimately its bottom line.
On eBay its the sellers who carry the load and pay the tariff – not the buyers by any chance
Listing fees , “final value sale fees” and then a PayPal fee / tax of approximately 4 %
eBay regularly issues updates and edicts to the sellers all tied into 1984 type language of how “we are here to help you”
It apparently target markets new upcoming product revisions and systems extensively – the committees must be deaf , dumb and plain or just plain misinformed and misdirected
Two examples
1) Good news to enhance “transparency” sellers can now only leave positive or no feedback at all whereas the buyer
has the choice of bidding , buying or not trusting a vendor . The seller has no such powers
Yet the buyer can hit the seller with negative feedback
Apparently some sellers were using threat of negative feedback to force or coerce buyers to pay up for what they purchased on . Horrors.
On top of that if a seller http://pages.ebay.com/help/policies/feedback-terms.html
2) Recently to enhance the process of non paying bidders , ebay came up with a new streamlined strategy – The Unpaid Item Policy”
Great
Only one problem – the time limit has been conveniently reduced ( quietly) from 45 to 32 days
10 days not to be paid
10 days for the buyer to promise to pay while you wait. If the seller is overly aggressive in requesting payment promptly they may receive a negative comment from the buyer who has not honored their committments
lastly if the seller is dragged on further by the buyer – soon its too late to make the claim
Remember these rules and procedures are all there to help you
You can bet on one thing , eBay will always take its cut regardless right off the top
The seller is left to wonder is this all worth the effort of it all
Ebay can serve as a model of business , your boss and how the same people who ran the old pre-internet “bricks and mortar ” economy into the ground , are now back firmly and place and most likely your new boss or supervisor.
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